Position Title: Customer Contact Representative

Pay Rate: $21 per hour

Schedule: Full-Time | Monday-Friday

8am to 5pm

Overview

Join our team as a Customer Contact Representative and become the trusted voice of our company. You'll be the first point of contact for clients, ensuring every interaction is smooth, professional, and positive. This role is perfect for someone who enjoys problem-solving, thrives in a fast-paced environment, and values building strong relationships.

Why You'll Love This Role

• Impactful Work: You'll help customers feel supported and valued every day.
• Growth Opportunities: Learn new systems, sharpen your communication skills, and advance your career.
• Collaborative Culture: Work with a team that values your ideas and contributions.

Key Responsibilities

• Respond promptly and professionally to inquiries via phone, email, and chat.
• Provide clear, accurate information on services, pricing, and procedures.
• Set up new accounts and process orders with precision and attention to detail.
• Investigate and resolve customer concerns, escalating when necessary.
• Maintain thorough documentation of interactions and resolutions in the CRM system.
• Stay informed about company offerings and industry updates.
• Collaborate with internal teams to improve workflows and enhance customer satisfaction.
• Participate in team meetings and contribute to process improvement initiatives.

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year of customer service experience.
• Strong written and verbal communication skills.
• Detail-oriented with excellent organizational abilities.
• Proficient with basic computer applications and quick to learn new systems.
• Ability to manage multiple tasks while maintaining accuracy and professionalism.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.